What is NevaSolo?
NevaSolo is an incident management and operational coordination platform designed for shopping centres, retail precincts and mixed-use assets. It enables centre management, security teams, operations staff and tenants to report, assign, track and resolve incidents in real time from a single platform.
Why would a shopping centre need NevaSolo?
Many centres rely on a combination of radios, emails, spreadsheets, paper logs and phone calls to manage incidents.
NevaSolo provides a centralised platform that improves visibility, accountability and communication while creating a complete audit trail from incident report through to resolution.
What types of incidents can be reported?
Examples include:
- Customer incidents
- Slip, trip and fall hazards
- Spills and cleaning requests
- Security incidents
- Suspicious behaviour
- Property damage
- Maintenance issues
- Tenant requests
- Lost property
- Car park incidents
- Emergency situations
Centres can also configure categories to suit their operational requirements.
Does NevaSolo replace radios?
No.
Radios remain an effective communication tool for immediate response.
NevaSolo complements existing radio procedures by providing visibility, accountability, tracking and reporting around incidents and operational activities.
How does incident assignment work?
Incidents can be assigned manually by centre management or automatically routed to the appropriate security or operations team based on predefined zones, responsibilities and shift schedules.
This helps ensure incidents reach the right people quickly.
Can tenants report incidents?
Yes.
Authorised tenant staff can submit incidents directly through the platform, helping centre management and security teams gain faster visibility of issues occurring throughout the asset.
Who can view incidents?
Access is controlled through role-based permissions.
Staff only see incidents relevant to them, while centre management can maintain broader operational oversight. Security and operations personnel can be restricted to their assigned zones and responsibilities.
Does NevaSolo support photos and evidence collection?
Yes.
Users can attach photos and supporting information to incidents, helping provide context, improve communication and support record keeping.
How does NevaSolo help reduce risk?
NevaSolo creates a documented audit trail showing when incidents were reported, who responded, actions taken and when issues were resolved.
This helps centres demonstrate operational oversight and support internal reporting processes.
How long does implementation take?
Most centres can be configured quickly once centre maps, zones and user information are available.
The onboarding process includes system configuration, zone setup, user creation and training support.
Do you charge implementation fees?
No.
We currently provide onboarding, setup and implementation support as part of our pilot program to help ensure a successful rollout.
What support is included?
We work directly with centre management during onboarding and rollout, assisting with:
- Centre configuration
- Zone mapping
- User setup
- Staff onboarding
- Training
- Ongoing feedback and optimisation
What happens if the internet is unavailable?
Existing operational procedures such as radios and phone communication remain available.
NevaSolo is designed to enhance operational visibility and coordination while supporting existing processes.
Is the platform suitable for multiple centres?
Yes.
NevaSolo supports multi-site environments and can provide visibility across multiple centres while maintaining appropriate access controls and reporting structures.
How is data protected?
NevaSolo uses modern security practices including authentication controls, permission-based access and secure data handling processes to help protect operational information.
Can security contractors use the platform?
Yes.
Security providers can be granted access appropriate to their role, allowing them to receive, manage and update incidents while maintaining visibility for centre management.
What makes NevaSolo different?
NevaSolo transforms every authorised worker within a centre into an additional set of eyes and ears.
Instead of relying on fragmented communication channels, centre management gains a single operational view of incidents, responses, evidence and outcomes across the entire asset.