Aggressive customer
Food court · Security
Responding
NevaSolo Enterprise
One live operational view across your entire venue.
Coordinate incidents, operations, tenants, security response and emergency workflows through one real-time, role-based platform with a complete audit trail.
Role-based access
Live incident screen
Emergency workflows
Portfolio oversight
17
Active incidents
4
Unassigned
Broken toilet
Level 2 amenities · Operations
Assigned
Spill reported
Near escalator · Cleaning
In progress
10:04 Incident reported
10:05 Security assigned
10:07 Responder arrived
The operational gap
Complex venues generate more activity than management can see.
Shopping centres, retail precincts, public venues and multi-tenant environments rely on capable teams, but incidents often move through radios, phone calls, tenant conversations, contractor updates and manual reports.
Fragmented reporting
Issues are raised through multiple channels and may never become part of one clear operational record.
Limited live visibility
Management may not know what is active, unresolved, assigned or escalating across the site.
Tenant access gaps
Retailers, vendors and staff often need assistance quickly but may not have direct access to security or operations.
Manual accountability
Post-incident review can depend on memory, radio notes, call logs and manual reconstruction.
The reframe
NevaSolo is the live operating layer between people, incidents and response teams.
A report becomes an incident. An incident becomes an assigned response. A response becomes a live status. A closure becomes an auditable record.
This gives management one operational picture across daily issues, security response, operations, contractors, tenants, brand stores and emergency workflows.
Tenants
Staff
Security
Operations
Contractors
Brand HQ
NevaSolo Enterprise
Role-gated operational layer
NevaSolo Enterprise
Role-gated operational layer
Live dashboard
Assignment rules
Emergency workflows
Audit trail
Portfolio reports
1Report
2Assign
3Respond
4Track
5Escalate
6Resolve
7Audit
The management office screen
The live incident screen that turns activity into visibility.
A radio tells you something happened. NevaSolo shows what is happening, who is managing it, what remains unresolved and what record exists afterwards.
Incident reported
A tenant, staff member or authorised user submits a structured incident report with location, category, notes and optional media.
The right team is assigned
Security, cleaning, maintenance, operations or contractor pathways can be triggered based on role, zone, incident type and workflow settings.
Management sees response live
Centre and venue management can see assigned ownership, unresolved items, time open, severity and response status from one operational screen.
Resolved or escalated with evidence
Actions, status changes, acknowledgements, photos, notes and closure details remain available as a structured timeline.
Live Incident Screen
Management Office View
Operational
Daily operations
Built for the operational issues venues deal with every day.
NevaSolo helps teams coordinate security, cleaning, maintenance, customer safety, tenant support and contractor escalation through structured workflows.
Theft or aggressive behaviour
Retail staff can request assistance without needing radio access or searching for help.
Spills, hazards and cleaning
Cleaning and operations teams can receive, accept and update hazards through a visible incident workflow.
Leaks, faults and broken amenities
Maintenance issues can be assigned, tracked, escalated and closed with supporting evidence.
Medical, welfare and crowd concerns
Venue teams can coordinate structured response activity while management maintains visibility.
Operational resolution
From incident reporting to work order escalation.
NevaSolo can support the pathway from issue reported to issue resolved. A broken toilet, leak, spill, lighting fault or damaged fixture can be reported, assigned to operations, tracked through status updates and escalated where contractor support is required.
Where venues already use mall management, facilities or work-order systems, NevaSolo can act as the front-line incident capture and response layer with integration pathways available as part of enterprise deployment planning.
Reported
Broken toilet
Level 2 amenities · Tenant report
Assigned
Operations alerted
Handyman dispatched
Escalated
Contractor required
External support requested
Closed
Resolved & audited
Timeline retained
Life safety
Structured workflows for high-pressure events.
During critical incidents, venues need more than communication. They need clear roles, structured actions, live acknowledgement, escalation visibility and a reliable timeline of decisions and responses.
Lockdown workflows
Evacuation accountability
Scenario-specific broadcasts
Public opt-in venue messages
Unified incident timeline
Lockdown workflow
Tenant acknowledgement status
Active
0
Tenants notified
0
Acknowledged
0
Marked secure
0
Require follow-up
In a critical incident, the question is not only whether a message was sent. It is who received it, who acted, who is secure and what still needs attention.
Governance & auditability
Move from verbal recollection to structured operational evidence.
Every incident in NevaSolo creates a structured record from initial report to assignment, response, escalation, closure and review.
This supports operational review, insurance reporting, safety governance, training improvement and post-incident analysis.
Incident reported by tenant near food court.
Security assigned based on zone and workflow rules.
Responder arrived and updated status.
Photo uploaded and operations notified.
Incident resolved and audit record retained.
Portfolio oversight
Built for venues, brand head offices and security providers.
NevaSolo Enterprise can extend beyond one site. Authorised portfolio users can see patterns, unresolved incidents, escalations and response performance across the locations they are responsible for.
Venue and centre portfolios
Portfolio teams can standardise incident response, reporting, emergency workflows and operational governance across multiple venues.
- Multi-site incident visibility
- Active escalations by venue
- Emergency readiness reporting
- Operational trend review
Brand and store head offices
Brand operations teams can monitor authorised store-level incidents, unresolved assistance requests and emergency acknowledgement status across participating sites.
- Which stores have active issues
- Which requests remain unresolved
- Store acknowledgement in emergencies
- Head-office escalation pathways
Security companies and managers
Security providers can track response times, unanswered incidents, unresolved jobs and service performance across client sites.
- Response time visibility
- Unanswered and overdue incidents
- Responder activity by assignment
- Client-ready service reporting
Portfolio Command View
Authorised oversight across venues, stores or client sites
Live portfolio
0Sites visible
0Open incidents
0Overdue
04:12Avg response
Location
Type
Status
Owner
Store 18 · Food Court
Assistance request
Unresolved
Security
Centre B · Level 2
Maintenance fault
Assigned
Operations
Precinct D · Entry 4
Security incident
Escalated
Security Provider
Role-gated by design
The right information to the right people.
Each user sees and acts on what is relevant to their role, location, shift, store, site, portfolio or authorised responsibility.
Beyond radio communication
Radios help people talk. NevaSolo helps management see, coordinate and prove.
Existing communication tools can remain useful. NevaSolo adds the operational layer around them: structured incident reporting, assignment, status tracking, escalation, acknowledgement and auditability.
Radio / manual channels
- Voice communication
- Hard to audit
- Limited off-site visibility
- Manual follow-up
- Who heard what can be unclear
NevaSolo Enterprise
- Structured incident workflows
- Timestamped timeline and records
- Live management and portfolio dashboards
- Status, resolution and escalation tracking
- Acknowledgement and role-based visibility
Controlled enterprise rollout
Start with a structured venue pilot.
Validate operational fit, workflow alignment, user adoption, emergency readiness and reporting value before broader deployment.
1MapZones and locations
2ConfigureRoles and workflows
3TrainControlled users
4TestDaily incidents
5DrillEmergency workflows
6ReviewRollout readiness
Enterprise questions
Designed for real operational environments.
Does NevaSolo replace radios?
NevaSolo adds the visibility, workflow and audit layer that radios do not provide. Existing radio communication can continue while incidents and emergency actions are tracked through structured workflows.
Can brands see incidents across their stores?
Yes, where authorised. Brand head offices can be configured to view store-level incidents, assistance requests, emergency acknowledgements and escalation status across participating locations.
Can security companies use this across client sites?
Yes. Security providers can use portfolio oversight to review active incidents, response times, unanswered requests, unresolved jobs and client-ready service reporting.
Can it integrate with mall management or work-order systems?
Enterprise deployment can include integration planning. NevaSolo can act as the front-line incident capture and response layer, with escalation pathways into existing operations, facilities or work-order systems.
Is it event-based or constant tracking?
NevaSolo is designed around incidents, requests and emergency workflows. Visibility is role-based and connected to authorised responsibilities rather than general surveillance.
NevaSolo Enterprise
See how NevaSolo could work across your venue, brand portfolio or security operation.
Configure a controlled pilot around your existing zones, roles, workflows, escalation pathways and reporting requirements.