Shopping centre management for incident coordination
NevaSolo is a shopping centre management platform designed to help centre teams coordinate safety requests, manage incidents, and guide responses across tenants, staff, and security teams.
It provides real-time visibility during active situations without relying on staff monitoring, surveillance, or permanent location tracking.
Built for modern shopping centre operations
Shopping centre management involves balancing public safety, tenant operations, and security response in fast-moving environments.
NevaSolo supports this by giving centre teams a central view of incidents and requests only when they occur, remaining inactive when nothing is happening.
How shopping centre management teams use NevaSolo
Receive safety requests and incidents
Shopping centre management teams receive safety requests and incident notifications from tenants and authorised staff through a structured, centre-wide interface.
Each request includes relevant context, allowing teams to assess situations quickly and respond effectively.
Assign tasks and coordinate response
Once an incident is received, shopping centre management can assign tasks to security teams, track acknowledgements, and monitor progress through to resolution.
This creates clear ownership and reduces confusion during time-critical situations.
Oversee incidents without monitoring staff
NevaSolo is designed for event-based visibility, not continuous oversight. Shopping centre management teams see what is happening at the incident level without tracking staff movement or behaviour.
This approach supports operational effectiveness while avoiding HR and compliance risk.
Evacuation guidance and public communication
During active incidents, shopping centre management can place evacuation markers and broadcast instructions to guide people clearly and safely, where location visibility is enabled.
Guidance can be updated as situations evolve, supporting coordinated response across the centre.
What this shopping centre management platform is, and is not
What it is
- A shopping centre management platform for incident coordination
- A structured way to manage safety requests and responses
- A tool for real-time operational visibility
What it is not
- Not staff monitoring
- Not employee tracking
- Not surveillance technology
- Not a guarantee of safety outcomes
NevaSolo is a communication and coordination platform. It does not replace emergency services.
Designed for shopping centres, tenants, and security teams
NevaSolo fits into existing shopping centre management workflows and supports coordination between centre teams, tenants, and security without introducing intrusive oversight or additional hardware.