How NevaSolo works
This page explains how NevaSolo works across personal and enterprise use cases. NevaSolo is a communication and coordination platform designed to help people and organisations stay aligned during active situations.
Everything is intentional, event-based, and inactive when not in use.
Designed around intentional use
NevaSolo only operates when someone chooses to start a session, submit a request, or respond to an incident. There is no background activity and no passive operation.
This ensures clarity, privacy, and trust across all use cases.
Event-based, not always on
All activity in NevaSolo is tied to a specific event, such as a safety session, a request, or an incident.
When the event ends, the system becomes inactive again. There is no ongoing monitoring or continuous data flow.
How it works for personal safety
For personal users, NevaSolo works through intentional safety modes that are started and stopped by the user.
Step 1: Start a safety session
The user selects a safety mode such as Emergency, Safety Mode, Drive Home, or Share Trip.
Each mode is designed for a specific situation and communicates different levels of urgency to the user’s trusted network.
Step 2: Stay connected during the session
During an active session, the user’s network has awareness that attention may be needed.
The session remains active only for its duration and ends automatically or when the user chooses to stop it.
Step 3: End the session
Once the situation is resolved or the journey is complete, the session ends and no further information is shared.
How it works for enterprise environments
In enterprise environments, NevaSolo supports requests, incidents, and response coordination across centres, security teams, and brands.
Step 1: A request or incident is raised
Tenants or authorised staff submit a safety-related request or incident through NevaSolo, providing relevant context.
Step 2: Centre management reviews and assigns response
Centre management receives the request, assesses the situation, and assigns tasks to security teams or responders as needed.
Step 3: Security teams acknowledge and respond
Security teams acknowledge assigned tasks, respond to the incident, and update status through to resolution.
This creates a shared understanding of what is happening in real time.
Step 4: Visibility across organisations
Brand head office teams and security providers have visibility into incidents they are entitled to see, allowing awareness without operational control.
How evacuation guidance and communication works
During active incidents, centre management can place evacuation markers and broadcast instructions where location visibility is enabled.
Guidance can be updated dynamically as situations change, helping people understand where to go and what to do.
This functionality is designed for incident communication, not crowd monitoring or behavioural analysis.
How visibility is controlled
NevaSolo uses role-based visibility to ensure each party sees only what is relevant to their role.
- Personal users control their own sessions
- Centre management sees centre-level incidents
- Security teams see assigned tasks only
- Brands see incident status without directing response
This structure supports coordination without overreach.
What NevaSolo does and does not do
What it does
- Enables communication during active situations
- Coordinates requests, assignments, and responses
- Provides clarity and shared understanding
What it does not do
- Does not track people in the background
- Does not monitor staff or behaviour
- Does not guarantee safety outcomes
NevaSolo is a communication and coordination platform. It does not replace emergency services.
Clear coordination, only when it matters
NevaSolo is designed to remain quiet when nothing is happening and clear when something is.
It supports people and organisations by providing structure, visibility, and communication only when it is needed.